Last Updated: May 8, 2026
1. Introduction
Welcome to Actual Internet LLC (“Company,” “we,” “our,” or “us”). By accessing or using our website, services, communications, estimates, installations, or support offerings, you agree to be bound by these Terms of Service (“Terms”).
If you do not agree with these Terms, please do not use our website or services.
2. Services
Actual Internet LLC provides services including but not limited to:
Internet and network installation
Starlink setup and installation
Structured cabling and low-voltage wiring
Security camera installation
Wi-Fi optimization and troubleshooting
Network equipment setup and configuration
Technical consulting and related services
Service availability may vary depending on location, scheduling, and project scope.
3. Estimates and Quotes
All estimates, proposals, and quotations provided by Actual Internet LLC are based on the information available at the time.
Quotes may change due to:
Additional labor requirements
Site condition changes
Material price increases
Customer-requested modifications
Unforeseen installation obstacles
Unless otherwise stated in writing, estimates are non-binding and valid for a limited period.
4. Scheduling and Access
Customers agree to provide safe and reasonable access to the property where services will be performed.
You are responsible for:
Ensuring access to work areas
Securing pets and valuables
Providing accurate project information
Obtaining landlord or property management approval when necessary
Missed appointments or delayed site access may result in rescheduling fees.
5. Payments
Payment terms may vary depending on the project.
We may require:
Deposits before scheduling
Progress payments for larger projects
Full payment upon completion
Invoices are due according to the payment terms stated on the invoice or proposal.
Late payments may result in:
Service delays
Additional fees
Suspension of ongoing work
Collection efforts where permitted by law
6. Customer Equipment and Third-Party Services
Actual Internet LLC may work with third-party internet providers, hardware manufacturers, or customer-owned equipment.
We are not responsible for:
Internet outages caused by providers
Manufacturer defects
Warranty limitations from third parties
Existing wiring issues not installed by us
Equipment supplied by the customer
Service interruptions outside our control
Customers remain responsible for maintaining active accounts with third-party providers when required.
7. Limited Warranty
We may provide a limited workmanship warranty for installations performed directly by Actual Internet LLC.
This warranty does not cover:
Physical damage
Weather-related damage
Power surges or lightning damage
Unauthorized modifications
Abuse or misuse
Normal wear and tear
Third-party equipment failures
Warranty periods and coverage may vary by project and will be communicated separately when applicable.
8. Limitation of Liability
To the fullest extent permitted by law, Actual Internet LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our services or website.
Our maximum liability for any claim relating to services provided shall not exceed the amount paid for the specific service giving rise to the claim.
9. Website Use
You agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to systems
Interfere with website functionality
Submit false or misleading information
Copy or reproduce website content without permission
We reserve the right to restrict or terminate website access for misuse.
10. Intellectual Property
All website content, branding, logos, graphics, text, and media are the property of Actual Internet LLC unless otherwise stated.
You may not reproduce, distribute, or use our content without written permission.
11. Communications
By contacting us through forms, phone, email, or social media, you consent to receive communications related to:
Estimates and appointments
Project updates
Customer support
Billing and invoices
Follow-up communication
Message and data rates may apply for SMS communications.
12. Cancellations and Refunds
Cancellation terms may vary depending on project status and purchased materials.
Customers may be responsible for:
Special-order materials
Non-refundable deposits
Labor already completed
Scheduling or cancellation fees
Refund requests will be reviewed on a case-by-case basis.
13. Indemnification
You agree to indemnify and hold harmless Actual Internet LLC, its owners, contractors, employees, and affiliates from claims, damages, liabilities, or expenses arising from:
Your misuse of the website
Unsafe job site conditions
Unauthorized modifications to installations
Violations of these Terms
14. Governing Law
These Terms shall be governed by and interpreted under the laws of the applicable state in which Actual Internet LLC operates, without regard to conflict of law principles.
15. Changes to These Terms
We reserve the right to modify these Terms at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of our website or services after changes constitutes acceptance of the updated Terms.
16. Contact Information
Actual Internet LLC
For questions regarding these Terms, please contact us through the contact information listed on our website.