Last Updated: May 8, 2026

1. Introduction

Actual Internet LLC (“Company,” “we,” “our,” or “us”) values clear communication and fair business practices.
This Refund & Cancellation Policy outlines how cancellations, deposits, refunds, scheduling changes, and material purchases are handled for services provided by Actual Internet LLC.

2. Deposits

Certain projects may require a deposit before scheduling, ordering materials, or beginning work.
Deposits may be required for:

• Custom installations

• Equipment orders

• Large projects

• Special-order materials

• Reserved scheduling blocks

• Commercial or builder projects

Deposit requirements will typically be outlined in estimates, invoices, or service agreements.

3. Non-Refundable Deposits

Unless otherwise stated in writing, deposits may be non-refundable when:

• Materials or equipment have already been ordered

• Scheduling time has been reserved

• Project preparation work has begun

• Custom-configured equipment has been prepared

• Special-order items have been purchased

Actual Internet LLC reserves the right to retain portions of deposits to cover labor, administrative time, materials, or project-related expenses already incurred.

4. Cancellation Requests

Customers requesting cancellation should notify Actual Internet LLC as soon as possible.
Cancellation requests may be submitted through:

• Phone

• Email

• Text message

• Official communication channels

Failure to provide reasonable notice may result in cancellation or scheduling fees.

5. Rescheduling Policy

We understand that scheduling changes may occur.
Customers are encouraged to provide advance notice when rescheduling appointments.
Repeated last-minute rescheduling or missed appointments may result in:

• Additional scheduling fees

• Delayed project timelines

• Deposit forfeiture in certain situations

Actual Internet LLC reserves the right to reschedule services due to weather, emergencies, safety concerns, equipment delays, or operational circumstances.

6. Equipment Orders & Custom Materials

Certain equipment and materials may be non-returnable once ordered.
This may include:

• Custom-configured networking equipment

• Special-order materials

• Commercial hardware

• Opened electronic products

• Customer-approved purchases

Customers may remain responsible for equipment costs even if a project is canceled after materials are ordered.

7. Refund Eligibility

Refund eligibility is determined on a case-by-case basis.
Potential factors considered may include:

• Project status

• Labor already completed

• Ordered materials

• Installation progress

• Custom equipment preparation

• Contract terms

Approved refunds may be processed minus:

• Labor costs

• Administrative fees

• Material costs

• Shipping charges

• Transaction processing fees

8. Refund Processing Timeline

If a refund is approved, processing times may vary depending on:

• Payment provider

• Banking institution

• Payment method used

Refunds may take several business days to appear depending on the provider.

9. Material Return Conditions

Approved returns may require:

• Original packaging

• Undamaged condition

• Proof of purchase

• Return authorization approval

Opened, damaged, installed, or custom-ordered products may not qualify for return.
Restocking fees may apply where permitted.

10. Service Completion

Completed labor and installation services are generally non-refundable once work has been substantially performed.
Any concerns regarding workmanship should be submitted promptly for review under our Warranty Policy.

11. Chargebacks & Payment Disputes

Customers agree to contact Actual Internet LLC directly to attempt resolution before initiating payment disputes or chargebacks.
Fraudulent or improper chargebacks may be disputed with supporting documentation.

12. Changes to This Policy

Actual Internet LLC reserves the right to update or modify this Refund & Cancellation Policy at any time.
Updated versions will be posted on this page with a revised effective date.

13. Contact Information

Actual Internet LLC
For questions regarding cancellations, refunds, or scheduling, please contact us through the contact information listed on our website.